At Century Hotel, Doha, we offer many rewarding career opportunities across the hospitality industry. Join us and become part of a dynamic team dedicated to delivering exceptional service and creating memorable guest experiences. With a focus on professional growth and a supportive work environment, your career success is our priority.
SUMMARY
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following hotel standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Welcome guests in a warm, friendly, and professional manner, ensuring an excellent first impression of the hotel. Efficiently perform guest check-in and check-out procedures in accordance with hotel policies and standards. Handle room reservations, cancellations, amendments, and room assignments accurately using the Property Management System (PMS). Answer telephone calls promptly, respond to guest inquiries, and direct calls to the appropriate departments. Provide accurate information regarding hotel facilities, services, room rates, promotions, and local attractions. Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guest requests and room status updates are handled efficiently. Process guest payments, prepare invoices, handle cash and credit card transactions, and maintain accurate billing records. Resolve guest complaints and service issues promptly or escalate them to the Front Office Supervisor or Duty Manager when necessary. Maintain accurate guest records, registration cards, reports, and shift handover information. Promote and upsell hotel rooms, outlets, and services to maximise guest satisfaction and hotel revenue. Ensure the front desk, lobby, and reception area remain clean, organised, and presentable throughout the shift. Follow hotel policies and procedures related to guest confidentiality, security, safety, and emergency situations. Maintain a professional appearance, positive attitude, and excellent grooming standards at all times. Comply with all hotel standard operating procedures (SOPs) and provide exceptional customer service to ensure a memorable guest experience.
Exciting career opportunities await you! Join our team, and we provide a welcoming environment where your skills can thrive. Benefit from attractive pay, comprehensive perks, and a work culture that promotes growth and development.
At Century Hotel, Doha, our unwavering goal is to become the ultimate standard for hospitality in the Middle East. We strive to be recognized for the excellence of our dedicated staff, the ethical foundation of our operations, and the unparalleled quality of our services.
We offer various exciting hospitality industry roles at Century Hotel, Doha. You will enjoy a competitive salary, comprehensive benefits package, and exclusive lifestyle perks, all in line with the State of Qatar's rules and regulations and our group HR policies.